23 May 2017 
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 HELP! Unable to download drivers...
Article  The DriverFinder online driver database is proudly powered by  Amazon web services. If you are encountering server communication issues, please try the following:

Solution #1: Check that you have Administrator rights on your PC.

You cannot use DriverFinder and download and install drivers if you do not have Administrator rights on your PC. As such, please check if you have the right access on your system. To do this:

  1. From Windows, click Start, and then click Run.

  2. Type cmd.exe and then click OK.

  3. In the window that opens, type net user [your computer username here]. For example, “net user Scott”.

  4. Go down the list and see if Administrators is next to Local Group Memberships.

  5. If you do not have Administrator rights, login as the PC Administrator. If you don’t know how to do this, ask the person who set up your PC to give you Admin rights so you can activate DriverFinder and download and install the latest drivers.

 

Solution #2: Ensure your Windows firewall is not blocking DriverFinder.

For Windows XP:

 

1. From Windows > Control Panel > Network Connections*

 

2. Right-click your active connection and then click Properties.

 

3. Advanced tab > Windows Firewall > Settings.

 

4. Exceptions tab > Add Program > select DriverFinder.

 

5. Click OK twice.

 

For Vista and Windows 7:

 

1. From Windows > Control Panel > Network and Internet.

 

2. Click Windows Firewall.

 

3. Click Allow a program through Windows Firewall.

 

4. Exceptions tab > Add Program > select DriverFinder.

 

5. Click OK twice.

 

For Windows 8/8.1 and 10:

 

1. Right-click Start button, on popup menu, select Control Panel.

 

2. On popup window, click System and Security

 

3. Click Windows Firewall.

 

4. Click the Turn Windows Firewall on or off (at the left side).

 

5. Click the Turn off Windows Firewall (Private network settings (For Admin) / Public network settings (For Guest)

 

6. Click OK button.

  

If you are using a different firewall than Windows or if you are using Internet security software such as Avira, Kaspersky, Norton, etc., please ensure DriverFinder is made an exception there.

If you are using Windows Defender:

To ensure that Windows Defender is not interfering with DriverFinder's access online, we recommend that you temporarily disable it or use the default settings.

Start -> Control Panel -> Security -> Windows Defender In the Defender Window: Tools -> Options -> Clear the Use real-time protection checkbox, and then clear the Use Windows Defender option.




Article Details
Article ID: 72
Created On: 22 Sep 2010 10:48 AM

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