16 Jan 2019 
Support Center » Knowledgebase » CD/DVD Driver Not Recognized
 CD/DVD Driver Not Recognized
Article Note: The following steps assume that you have already downloaded and installed the driver recommendation(s) of DriverFinder on your PC.

Your PC is made up of many devices that interact with each other. Although in most cases updating your drivers is the solution to CD/DVD problems, there may be PC settings (or other applications) interfering with your CD/DVD device.

The following steps outline what you need to do to delete filters in your Windows registry, which may be preventing you from using your CD/DVD device. Steps may vary slightly depending on the Windows OS you use. ALWAYS back up your Windows Registry before making any changes.

1) Close all open programs
2) For Windows XP
    Click on Start > Run > type REGEDIT and press Enter

    For Vista and 7
    Click on Start > type REGEDIT and press Enter

   For 8/8.1 and 10
   Right-click Start button > select RUN > type REGEDIT and press Enter

3) Click on the plus signs ( + or  > ) next to the following folders
    * SYSTEM
    * CurrentControlSet
    * Control
    * Class
    * {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
    * UpperFilters
    * LowerFilters
    * UpperFilters.bak
    * LowerFilters.bak
5) If  any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Article Details
Article ID: 68
Created On: 04 Jun 2010 11:56 AM

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