Note: The following steps assume that you have already downloaded and installed the audio driver recommendation(s) of DriverFinder on your PC.
Your PC is made up of many devices that interact with each other. Although in most cases updating your audio drivers is the solution to audio problems there may be other applications or PC settings interfering with your audio device.
Solution #1. Uninstall your current driver and then re-install the new audio driver provided by DriverFinder.
1. From your Windows Start menu, go to Control Panel -> System -> Hardware tab (steps may vary depending on your Windows version).
2. Click Device Manager.
3. Scroll down to the Sound, video and game controllers category.
4. Select your audio device based on the audio device chipset manufacturer (e.g., Realtek, C-Media, Creative, Turtle Beach, Yamaha, etc.).
Note: If you cannot find your audio device, scroll down further to the Other devices category.
5. Right-click the audio device (or unknown device) in the Device Manager and then click Uninstall.
6. Restart your PC.
7. Install the audio driver recommended by DriverFinder.
8. Restart your PC again.
Solution #2. Ensure the audio device is properly enabled.
1. Repeat steps 1-4 above.
2. Right-click the audio device (or unknown device) in the Device Manager and then click Properties.
3. In the General tab, under the Device usage field, make sure the option Use this device (enable) is selected.
4. Next, select the Properties tab, and open up the Audio Devices group.
5. Click the Properties button to bring up the audio device properties window.
6. In this window, you want to make sure the radio button Use audio features on this device is selected, and then click OK to close the audio properties window.
Solution #3. Check that your PC is using the RIGHT audio device.
1. From your Windows Start menu, go to Control Panel -> Sounds and Audio Devices.
2. Select the Audio tab.
3. It is important that the Default device is the same as the audio device that you have installed!
4. Click the Volume buttons to ensure the audio device is not set on ‘Mute’.
5. Now click the Advanced button to select the speaker configuration.
6. Select the Desktop stereo speaker configuration. This is the safest option for most systems.
Solution #4. Start the Windows Audio Service.
1. From the Windows Start menu, select Run, and then type services.msc and press Enter. This will bring up the Services window.
2. Scroll down to the Windows Audio service. Right-click Windows Audio and then select Properties.
3. In the Windows Audio Properties window, change the Startup type to Automatic and click the Apply button.
4. Next, click the Start button to actually start the Windows Audio service. Wait for the service to start and then click OK.